1-Year Limited Warranty

Onyx Spas provides a 1-year limited warranty on eligible spas, beginning from the original date of delivery.

This warranty is intended to protect customers against manufacturing defects that occur during normal residential use.

What Is Covered

During the warranty period, Onyx Spas may, at its discretion, repair or replace defective parts where the issue is confirmed to have resulted from a manufacturing defect in materials or workmanship.

Depending on the nature of the issue, warranty support may include:

  • Replacement parts
  • Technical troubleshooting
  • Repair guidance
  • Repair or replacement of eligible components

The appropriate remedy will depend on the specific issue and product condition.

What Is Not Covered

The warranty does not cover damage or failure resulting from:

  • Wear items, including but not limited to filters, seats, and pillows
  • Improper installation
  • Incorrect electrical connection
  • Installation that does not comply with local electrical or building requirements
  • Improper water chemistry
  • Use of unsuitable chemicals
  • Failure to maintain the spa correctly
  • In field service fee will apply
  • Customer is responsible to transport the unit two and from the service depot
  • Freezing or winter damage caused by improper shutdown or winterization
  • Running the spa without sufficient water
  • Blocked or poorly maintained filters
  • Misuse, abuse or negligence
  • Accidental damage
  • Unauthorized modifications or repairs
  • Commercial use unless specifically approved
  • Normal wear and tear
  • Cosmetic changes that do not affect normal operation
  • Damage caused by transportation after delivery
  • External events such as fire, flood, severe weather or other circumstances beyond our reasonable control

Water Care and Maintenance

Proper water chemistry and routine maintenance are essential to the operation and life of your spa.

Damage caused by improper pH, sanitizer levels, calcium hardness or other water chemistry conditions may not be covered under warranty.

Customers should follow the maintenance instructions supplied with the product.

Electrical Installation

Electrical installation should be completed by a qualified electrician and must comply with applicable local electrical codes.

Damage caused by improper electrical installation, incorrect voltage or unauthorized electrical modifications is not covered.

Making a Warranty Claim

To submit a warranty claim, please contact Onyx Spas or your authorized dealer and provide:

  • Proof of purchase
  • Spa model
  • Serial number
  • Date of delivery
  • Description of the problem
  • Photos or videos showing the issue where applicable

We may request additional information to diagnose the issue before approving a warranty claim.

Please do not remove, replace or modify components before contacting us unless instructed to do so.

Replacement Parts

Where a replacement part is approved under warranty, Onyx Spas may provide the required component directly to the customer or authorized service provider.

Replacement of a component does not automatically extend or restart the original warranty period unless required by applicable law.

Service and Labour

Where on-site labour or service is required, availability may vary depending on the customer’s location.

Before promising on-site service, customers should contact Onyx Spas to confirm what support is available in their region.

Warranty Limitations

This warranty applies only to defects covered under the terms above and does not cover consequential or indirect losses arising from inability to use the spa.

Nothing in this warranty excludes or limits any consumer rights that cannot legally be excluded under applicable law.

Need Warranty Support?

Contact our customer service team and we will help diagnose the issue and determine the appropriate next step.

Contact Usor email sales@onyxspas.com