We may collect information in two general ways: information you provide directly to us and information collected automatically when you use our website.

Information You Provide to Us

Depending on how you interact with Onyx Spas, you may provide information such as:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Company or dealer information
• Order and transaction details
• Product inquiries and customer service communications
• Account login information
• Delivery information
• Warranty or service information
• Information submitted through contact, dealer inquiry, or support forms

Payment Information

When you make a payment, payment-related information may be processed by our payment service providers.

Onyx Spas may receive transaction details necessary to process and manage your order, but payment information is handled in accordance with the security practices of the applicable payment provider.

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on the website
• Referring pages or websites
• Website interactions
• Cookie and similar technology information

We may use cookies and similar technologies to help our website function properly, remember preferences, understand how visitors use the website, and improve the customer experience.

We may use the information we collect to:

• Process and manage orders
• Arrange delivery and shipping
• Communicate with you regarding your order
• Respond to product, service, warranty, or technical inquiries
• Manage customer and dealer accounts
• Provide customer service
• Process returns, refunds, or warranty claims
• Prevent fraudulent or unauthorized transactions
• Improve our website, products, and services
• Understand how customers use our website
• Send product updates, offers, or marketing communications where permitted
• Comply with legal, regulatory, tax, or security requirements

We do not sell your personal information to unrelated third parties for their independent marketing purposes.

However, we may share information with trusted third parties where reasonably necessary to operate our business and provide services to you, including:

• Payment processors
• Banks and financial service providers
• Shipping companies and freight carriers
• Warehouses and fulfilment providers
• Dealers or authorized service partners
• Website hosting and technical service providers
• Analytics and security providers
• Professional advisers
• Government or regulatory authorities where required by law

Payments made through our website may be handled by third-party payment service providers.

We do not recommend sending payment card information through ordinary email, contact forms, or other unsecured communication channels.

Payment providers may collect and process payment information according to their own privacy policies, security standards and terms.

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Maintain shopping cart information
• Understand website traffic and usage
• Improve website performance
• Support analytics and marketing activities

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some areas of the website.

If you subscribe to our emails or otherwise consent to receive marketing communications, we may contact you regarding:

• New Onyx Spa models
• Product updates
• Special offers
• Dealer promotions
• Accessories or related products
• Company news

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Transactional communications regarding orders, shipping, payments, warranty claims or customer service may still be sent where necessary.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing orders
• Providing warranty or customer support
• Maintaining transaction records
• Meeting accounting, tax and legal obligations
• Resolving disputes
• Preventing fraud

Retention periods may vary depending on the type of information and applicable legal requirements.

Depending on where you live, you may have rights relating to your personal information, which may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

These rights may be subject to applicable legal requirements and exceptions.

To make a privacy-related request, please contact us through our Contact Us page.

Onyx Spas serves customers in multiple markets.

As a result, personal information may be processed or stored in countries other than the country in which you live, including where our payment, hosting, shipping or service providers operate.

Where required, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

Our website may contain links to third-party websites or services.

Onyx Spas is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of any third-party service you use.

Our products and website are intended for adults purchasing products for residential or commercial use.

We do not knowingly seek to collect personal information from children.

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, services or legal requirements.

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

If you have questions about this Privacy Policy or how your personal information is handled, please contact Onyx Spas through our Contact Us page.

Onyx Spas
Website: www.onyxspas.com